Shipping policy
Shipping policy
Shipping is free and tracked on every order.
- Processing: your order leaves us within 1–2 business days (Monday to Friday, holidays excluded).
- Delivery: 5 to 12 business days in total, from order to doorstep.
- Tracking: we email you a tracking link as soon as your order ships.
International orders
Orders shipped outside the United States may be charged import duties, taxes or customs fees by the destination country. These fees are set by local authorities, are not included in our prices, and are paid by the buyer. Customs checks can also add a few days to delivery.
Address changes
Please check your address at checkout. If you spot a mistake, email us right away. We can update it until your order ships.
Late, lost or marked delivered
If your tracking hasn't moved for 7 business days, email us and we'll look into it with the carrier. If tracking says delivered but you can't find your package, check around your home, with neighbors and with your local post office, then contact us within 7 days so we can open a claim with the carrier.
Shipping Protection
You can add optional Shipping Protection at checkout. If a protected package is lost, stolen or damaged in transit, we'll send a replacement at no cost.
Questions? contact@shadeday.com